Frequently Asked Questions
Everything you need to know about our premium stationery and shipping.
What kind of paper quality can I expect?
We use sustainably sourced, acid-free premium paper that is fountain-pen friendly and designed to prevent ink bleeding or ghosting.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
What is your return policy?
We accept returns for unused and unopened items within 30 days of purchase. Please note that custom or personalized products are non-refundable.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.